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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nicholson and Coulthard's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Nicholson and Coulthard' or 'us' or 'we' refers to the owner of the website whose registered office is 12 Crosby Street, Carlisle, Cumbria, CA1 1DQ. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Shopping On-line

For those of you who are unable to visit our shop, you are still able to browse and purchase most of our items we stock. You will find high resolution images accompanied by a description of the item entered by a member of our staff. Although we may be unable to give you face-to-face advice when you are shopping on-line, our staff are on-hand within working hours by telephone and email if you have any queries or require any advice.

We have tried to make the experience of shopping on-line here at Nicholson and Coulthard's as easy as possible, here is a summary of the steps for using this service:

1. Find what you're looking for:

• Browse the shop by either selecting a category from the navigation menu at the top of each screen, or browse by brand by placing the cursor over 'Brands' and selecting the brand or collection from the drop-down.
• When you are browsing our listings you may filter the items that are shown to you by clicking an attribute on the left menu. For example brand, material, gender, stone, price.
• Make your selection and check that it's available to buy on-line. If the item is out of stock then you will not be able to buy on-line. However, you may contact us and we will do our best to order it for you.

2. Add your chosen item to your bag

• Enter the quantity desired and click 'Add to Bag'.
• Carry on browsing the shop, adding as many items to your bag as you like!

3. Buy it on-line:

• View you bag by clicking on the bag at the top right of the screen, you will also see here the current value of the items in your bag as well as the quantity.
• Check you are happy with the order before proceeding to checkout. You can remove items from your bag here and also move them to your wishlist. If you are happy with your order, click the 'Proceed to Checkout' button.
• You have the choice whether you would like to checkout as a guest or whether you would like to register with us. Registering allows you to save your address details so that you don't have to keep re-entering them in the future. You may also opt-in to receiving newsletters from us for our latest news and new brands after registering.
• Enter your billing address. This is the address that your payment card is registered to.
• Tell us where you want your order delivered. If this is the same as your billing address, just click 'Use billing address' to save time.
• Please remember we do not process your credit/debit card details.

4. Confirmation of your order

We will send you an email confirming your order shortly after you have placed it. This email will contain your order reference as well as the billing and delivery address. Please refer to these details with all correspondence with us regarding your order.

Stock Status

We do our best to make sure our website's stock levels are as accurate as possible and these are updated daily. There is always a risk that an item displayed as 'in-stock' on the website may have actually just been sold in the shop before the last update.

If this happens then we will do our best to order the item within a time period that is acceptable for you. If we cannot order the item within a time period that is acceptable for you then we will offer a full refund.

Security

We do not process any of your credit/debit card details on our servers, whenever you are about to make a purchases on our website, we use an integrated payment solution which keeps all of your payment data outside of our website.